SECURE CREDIT APPLICATION
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CUSTOMER CREDIT ACCOUNT TERMS AND CONDITIONS
- The payment terms on credit accounts are NET 30 days from the invoice date.
- Accounts with balances over 30 days will be subject to a finance charge of 1.5% per month starting on the 31st day and will be placed on credit hold until the past due balance is paid in full.
- Accounts with balances over 60 days will be changed to Pre-pay status. All future orders will be Pre-paid.
- Accounts with balances over 90 days will be referred to a collection agency unless a signed Payment Contract is on file. In the event it becomes necessary to turn this matter over to an attorney for collection, or to file a lien, or otherwise, the customer will pay Dyna-Gro® its attorney fees or applicable agency fees.
- A $25.00 service charge will be assessed for all returned checks.
SHIPPING & RETURN POLICY
- All orders are shipped FOB Richmond, CA.
- LTL / Truckload shipments – Freight Prepay & Add, unless other arrangements have been established prior to shipping date.
Instructions for Lost or Damaged Items
- It is the customer’s responsibility to notify Dyna-Gro® immediately if they receive a shipment with shortages or damages.
- If the lost or damaged item is not reported to Dyna-Gro® within 15 days of receipt, it will be the responsibility of the customer and not Dyna-Gro®.
- If any damage/leaking is visible from the outside of the package, it should be brought to the attention of the delivery person and noted on their copy of the paperwork.
- DO NOT discard any damaged goods until you have received approval from Dyna-Gro®. Otherwise, you may not receive credit for the damaged goods.
- If the proper procedure is followed, Dyna-Gro® will replace the item, credit the customer promptly, or make arrangements to locate the missing item and have it delivered.
- You must receive prior approval from Dyna-Gro® before returning merchandise for credit.
- There will be a 15% restocking fee on returns for unopened and unmarked bottles/cases that are returned within 60 days of purchase.
- There will be no credit for items returned that are not in original packaging or are over 60 days from purchase date.